I agree only to the point that this is the problem (incredibly loyal owners aren’t necessarily customers) and for Honda there is no solution. Honda manufactures on a much larger scale than BMW, why would they design and build for a shrinking market where even their “incredibly loyal” owner isn’t a purchasing customer. Goldwings and ST’s have the same problem - owners complain about non innovation but then a large portion who haven’t upgraded in 8 or more years won’t be purchasing anything new anyway. The ST community complains but many are still arguing their 1100 is superior to the 12 year old 1300, then wonder why Honda won’t upgrade the 1300.
Sales numbers will answer the question. I’m on your side....I left Honda for the same reasons.
2017 Yamaha FJR1300...Prev 2013 & 2015 1600GT,
2012 Ducati 1199 Panigale ABS....2017 KTM 1290 Superduke GT