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I purchased the above bike, BMW carbon helmet and communication system. I purchased all BMW equipment assuming that the units would be totally compatible. I am finding that may not be the case. I have an iPhone 8. I have followed the operation instructions to the tee. I even paired the units completely twice. My dealer has not been much help, no real communication specialist other than a sales person in attire. My challenges are; The bike sound system sounds good when speakers are on and when the bike is not running. The sound quality and volume control is not what I would expect while the bike is running. When using the helmet sound quality and clarity is frankly very poor, and over 80 kms per hour the sound is distorted and is not enjoyable to listed to. The Navigation unit seems to come through loud and clear with directions. I have yet to be able to set up the Media button the play music stored on my phone. The music works fine on the USB aux connection. I can use the phone but I have use the call and hang up and manually select names from my contact list using the Navigation system. The system will not work by voice activation, again clarity is a big issue.

I have owned numerous touring BMW's (6) and Gold Wings (4) over the last 43 years and feel some why confidence on what is working properly and what is not! I am starting to think that maybe the decision to go all BMW equipment was a mistake.

Any help you folks can give me would be greatly appreciated.
 

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Hi Alinan, I had the same issue, pairing to the GPS, the bike, the phone, then pairing a second helmet and trying to get it all to work as you would expect. I eventually gave up and just paired my helmet to my phone and call it good. I just use my eyes on the GPS for directions. I have the new Carbon 7 BMW helmet with the BMW coms and the sound quality just stinks. Battery Life stinks. For the kind of money you would think it would just A) Work and B) Sound great. NOPE. It was a huge letdown.

Fast Forward to current, after swapping for better speakers in the BMW helmet, and screwing around with everything. I got the "Cardo PackTalk BOLD JBL" and just pair it with my phone and that setup seems to work great. The battery lasts longer than I do, and the volume goes higher than I'm comfortable with. Win/Win...

I'm sure there are some BMW Bluetooth Comms Pros in the forum that will be able to help you out with the system.

Have a great Memorial Day Weekend!
 

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If possible, I'd return the helmet / comms and purchase something like an Arai and either Cardo or Sena comms.

Duane
 

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I have a carbon7 and iPhone 11. Mines works well, certainly good enough to enjoy the music and phone communications. I did swap out the original speakers with the Alpine 410’s. It did take an inordinate amount of faffing around the get it all working, but once done...
The key is to have low expectations and still steel yourself for disappointment! ;)
 

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I purchased the above bike, BMW carbon helmet and communication system. I purchased all BMW equipment assuming that the units would be totally compatible. I am finding that may not be the case. I have an iPhone 8. I have followed the operation instructions to the tee. I even paired the units completely twice. My dealer has not been much help, no real communication specialist other than a sales person in attire. My challenges are; The bike sound system sounds good when speakers are on and when the bike is not running. The sound quality and volume control is not what I would expect while the bike is running. When using the helmet sound quality and clarity is frankly very poor, and over 80 kms per hour the sound is distorted and is not enjoyable to listed to. The Navigation unit seems to come through loud and clear with directions. I have yet to be able to set up the Media button the play music stored on my phone. The music works fine on the USB aux connection. I can use the phone but I have use the call and hang up and manually select names from my contact list using the Navigation system. The system will not work by voice activation, again clarity is a big issue.

I have owned numerous touring BMW's (6) and Gold Wings (4) over the last 43 years and feel some why confidence on what is working properly and what is not! I am starting to think that maybe the decision to go all BMW equipment was a mistake.

Any help you folks can give me would be greatly appreciated.
I have a 2014 GTLE I bought used. My experience is pretty much what you described, though I have a Sena not BWM headset. Pairing everything is a complicated painful chore, though I do believe I succeeded eventually. BTW I'm a silicon valley electronics engineer, with more than 40 years designing computer circuitry. Just to put things in perspective.

Provided I remember to power on the headset before starting the bike, the phone works fine with the headset, it's quite good in fact. If I forget and power on the bike first, the phone will often not connect even after the headset is powered on - I have to restart the bike. But sometime it does connect - flaky. Also the navigation voice is clear. However the radio sound quality with the headset is ear splitting bad. Tinny, and engine noise (varies with RPM) intrudes badly. The second item makes me think there's something wrong with the bike's antenna or maybe grounding, though I haven't heard engine noise in the bike's speakers. I haven't tried to debug it yet - I just don't use the radio, though I definitely would if it worked even decently well..

My other bike, a 30 year old GL1500, has none of these issues. The cassette (!) has quit working, but the radio and intercom still sound good with the old style plug-in headsets. No issues, simple, reliable. I really question all the feature creep that's resulted in the current quagmire of complexity, flakiness and generally bad performance - not at all worth it IMHO.
 

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@RSM
 

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Another great example of how useless the BMW Coms and Radio etc are they need to do something better after over 10 years of the GTL being in production also the Rt is not much better. I just never use them and have used a Sena in the Schuberth C4 unit until I ended up buying the Cardo Pack Talk Bold a much better using all around without the expense and frustration on BMW helmets and crap coms. radio system.
 

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Without a doubt the BMW system both bike and Carbon 7 versions are not the best. BMW should really be ashamed of themselves that, after so many years, they are unable to produce a system that works without glitches. Having said all of that I have managed to get mine to work with some consistency. The trick, for me anyway, lays in the sequence of connection. Helmet to Nav then Phone to Nav. Once thats done its also important, befor you switch on the ignition, to power up the headset first. All then connects in a moment or two. Disapointingly no matter how I try I cannot use the wonderwheel as a volume control but have, with practise, used the volume controls on the helmet itself instead. Telephone conversation are good, Hello Google on android, in my case on a Samsung S7, does not work with any consistency. I was/am thinking about buying a System 7 for my wife with BMW comms. I will make sure that the dealer understand, before I buy, that if the intercomm and second helmet music does not work they will refund. Its a large investment to make if all does not work well? Just for the record I get Nav audible directions, phone calls and phone internet radio/music which is enough for me. I dont't bother with the internal BMW bike radio or dongle music which does work but is fiddly and inconsistent.

You'd think that BMW would give more weight to customer opinion and wish lists. Instead they rely on its brand and a great engine rather than adapt their technology and please the customer, comms wise, at little or no additional cost. Welcome to BMW......
 

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Without a doubt the BMW system both bike and Carbon 7 versions are not the best. BMW should really be ashamed of themselves that, after so many years, they are unable to produce a system that works without glitches. Having said all of that I have managed to get mine to work with some consistency. The trick, for me anyway, lays in the sequence of connection. Helmet to Nav then Phone to Nav. Once thats done its also important, befor you switch on the ignition, to power up the headset first. All then connects in a moment or two. Disapointingly no matter how I try I cannot use the wonderwheel as a volume control but have, with practise, used the volume controls on the helmet itself instead. Telephone conversation are good, Hello Google on android, in my case on a Samsung S7, does not work with any consistency. I was/am thinking about buying a System 7 for my wife with BMW comms. I will make sure that the dealer understand, before I buy, that if the intercomm and second helmet music does not work they will refund. Its a large investment to make if all does not work well? Just for the record I get Nav audible directions, phone calls and phone internet radio/music which is enough for me. I dont't bother with the internal BMW bike radio or dongle music which does work but is fiddly and inconsistent.

You'd think that BMW would give more weight to customer opinion and wish lists. Instead they rely on its brand and a great engine rather than adapt their technology and please the customer, comms wise, at little or no additional cost. Welcome to BMW......
Ps. I have communicator 2. Battery life is good, 10-12 hours and charges fully in 2 hours or so.
 

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Without a doubt the BMW system both bike and Carbon 7 versions are not the best. BMW should really be ashamed of themselves that, after so many years, they are unable to produce a system that works without glitches. Having said all of that I have managed to get mine to work with some consistency. The trick, for me anyway, lays in the sequence of connection. Helmet to Nav then Phone to Nav. Once thats done its also important, befor you switch on the ignition, to power up the headset first. All then connects in a moment or two. Disapointingly no matter how I try I cannot use the wonderwheel as a volume control but have, with practise, used the volume controls on the helmet itself instead. Telephone conversation are good, Hello Google on android, in my case on a Samsung S7, does not work with any consistency. I was/am thinking about buying a System 7 for my wife with BMW comms. I will make sure that the dealer understand, before I buy, that if the intercomm and second helmet music does not work they will refund. Its a large investment to make if all does not work well? Just for the record I get Nav audible directions, phone calls and phone internet radio/music which is enough for me. I dont't bother with the internal BMW bike radio or dongle music which does work but is fiddly and inconsistent.

You'd think that BMW would give more weight to customer opinion and wish lists. Instead they rely on its brand and a great engine rather than adapt their technology and please the customer, comms wise, at little or no additional cost. Welcome to BMW......
I too find that powering up the Communicator 1 first with my System 6 helmet iPhone and NAV V will ensure everything connects and the WW works to control volume.
 
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