That is what I would have done when I was in business.
Welcome to the Australian Government lol. Thye have been cutting jobs and staff for years before privatization, One thing COVID has done is make a lot of western countries think twice who they deal with these days.Jim I know about the USPS problems. They have cut staff do to the virus. Some of the distribution centers are running at 1/3 staff
I agree....I'm surprised Bob's didn't take this course of action. They should have at least refunded the OP's money immediately since they dropped the ball and shipped the helmet to the wrong address. What happens if whoever received the helmet fails to return it? I would call back and ask to speak to Bob because their customer service rep response is unacceptable to hold the money hostage until a third party returns the helmet. I'm not sure I would even want the helmet after it's been in the possession of a third party. Did they try it on? Did they wear on a ride of a 100 miles? It may no longer be considered a new helmet if the person that received it used it in any way.Well, that probably explains why they hav to wait for it to come back. I think Schuberth has discontinued the C3 Women's Pro, not sure, so they might not be able to get another one. That said, if I was in charge at Bob's I would refund your money immediately and send the helmet for free as soon as it came back in.
Something is going on this area: Greenbelt, College Park, Silver Spring, etc. Our company has had numerous checks stolen from the USPS and a laptop reported as delivered twice and we still have not seen it (FedEx).Is there something going wrong at Bob's BMW. My wife ordered a helmet 3 weeks ago. She was given a tracking number that said the helmet was to be delivered that Saturday. Something was delivered but to a different city. She emailed Monday and got a new tracking number that Wednesday. As of today Fed-Ex says they do not have the package.
Before deciding they're not responding, consider the world of email is rife with spam and spam filters ssometimes block legit emails. I run a business and my email address is no secret. I usually get a lot more spam in a day than legit emails. I have a spam filter that blocks a fair bit of it, but still lets a lot through. If I set it to block more, I'll have a few legit emails that get blocked too.I was told good things about these guys from other folks and tried to order some bar backs for the Grand America. They never responded to my email. I waited a day and nothing, I found it at Sierra BMW and the order was processed immediately. Also when emailing them they got right back to me. To me, be it email or anything else, a slow or non-response is an overall example of poor customer service. I am skeptical of them now and may have to visit in person to see if there it is just the parts department that is poorly run.
We did use the phone and did not get return calls. Who ever handles internet sales needs to thought customer serviceBefore deciding they're not responding, consider the world of email is rife with spam and spam filters ssometimes block legit emails. I run a business and my email address is no secret. I usually get a lot more spam in a day than legit emails. I have a spam filter that blocks a fair bit of it, but still lets a lot through. If I set it to block more, I'll have a few legit emails that get blocked too.
The best option if you think they're not responding is to use an online help system or the phone.