DMAC short throw shifter issue

Installed the DMAC unit and have a problem. When shifting from 1st to 2nd. If I miss 2nd and end up in Neutral I cannot get the trans into 2nd at all. I have to down shift to 1st and retry. At first I thought it was just a learning curve. After a week, I still have the same issue. I have noticed that this occurs when shifting below 3000 rpm. When I run the engine to above 4000 rpm the shift works perfectly. This however makes for some interesting riding in city traffic.

Any ideas? H E L P !!!

I emailed DMAC over a week ago with no response yet.