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might be different these days but I expect not

the idea is to maintain your bike as badly as possible and hope it fails as soon as possible, and never let you know that some stuff got fixed / improved with later software - they don't care if you want it maintained well, are a loyal customer, or love the brand....

today's world is marketing stuff and selling lies as fast as possible - the new way gets more customers and more revenue - if you aren't happy get out of the showroom the queue is backing up

BWM have for at least 15 years worked on an i-level software iteration (a round of software to a known standard that is used on all bikes at build) in European markets the rule is for the dealers to flash the current i-level (integration level update) as it sold - and never do it again for the bikes life. And they will never disclose what they changed.

Until covid there were three software releases per year - with the next model year bike built after a factory refurb in July - so Aug is the new model range for the forthcoming year - but even this has gone wrong post covid and they seem to release the new stuff in May

Occasionally (or these days more often) as its all rush jobs to get sales before development is complete - they sometimes are supposed to do software a tweak here and there - but here unscrupulous dealers can fiddle it to look like they did an update but fail to update the bike - its why you should get the software part numbers off the bike's modules and check if they really updated stuff

this gives an idea of what was going on with I levels - bikes on the last few pages - but its getting harder to come by this info
Maybe I am just naive, but I have found the opposite to be true
Any dealership that I have bought a vehicle from (automotive or motorcycle) have always been more than fair to me
They have always solved any issues I have had. Of course, sometimes it has cost more than I expected, or taken longrt, but I can say they have worked with me to come to a solution that both of us can live with
Now, I am talking more than just software updates, but I have never thought a dealership was out to screw me
Maybe it's because I live in a smaller community or I have just been lucky
I would hate to think every time I bring my vehicle in, the dealership is not doing their best to keep me satisfied
If they keep me satisfied, they make a lot more money off of parts and service (over the life of the vehicle)than from the original sale
 

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might be different these days but I expect not

the idea is to maintain your bike as badly as possible and hope it fails as soon as possible, and never let you know that some stuff got fixed / improved with later software - they don't care if you want it maintained well, are a loyal customer, or love the brand....

today's world is marketing stuff and selling lies as fast as possible - the new way gets more customers and more revenue - if you aren't happy get out of the showroom the queue is backing up

BWM have for at least 15 years worked on an i-level software iteration (a round of software to a known standard that is used on all bikes at build) in European markets the rule is for the dealers to flash the current i-level (integration level update) as it sold - and never do it again for the bikes life. And they will never disclose what they changed.

Until covid there were three software releases per year - with the next model year bike built after a factory refurb in July - so Aug is the new model range for the forthcoming year - but even this has gone wrong post covid and they seem to release the new stuff in May

Occasionally (or these days more often) as its all rush jobs to get sales before development is complete - they sometimes are supposed to do software a tweak here and there - but here unscrupulous dealers can fiddle it to look like they did an update but fail to update the bike - its why you should get the software part numbers off the bike's modules and check if they really updated stuff

this gives an idea of what was going on with I levels - bikes on the last few pages - but its getting harder to come by this info
What color is the sky in your world?
 
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might be different these days but I expect not

the idea is to maintain your bike as badly as possible and hope it fails as soon as possible, and never let you know that some stuff got fixed / improved with later software - they don't care if you want it maintained well, are a loyal customer, or love the brand....

today's world is marketing stuff and selling lies as fast as possible - the new way gets more customers and more revenue - if you aren't happy get out of the showroom the queue is backing up

BWM have for at least 15 years worked on an i-level software iteration (a round of software to a known standard that is used on all bikes at build) in European markets the rule is for the dealers to flash the current i-level (integration level update) as it sold - and never do it again for the bikes life. And they will never disclose what they changed.

Until covid there were three software releases per year - with the next model year bike built after a factory refurb in July - so Aug is the new model range for the forthcoming year - but even this has gone wrong post covid and they seem to release the new stuff in May

Occasionally (or these days more often) as its all rush jobs to get sales before development is complete - they sometimes are supposed to do software a tweak here and there - but here unscrupulous dealers can fiddle it to look like they did an update but fail to update the bike - its why you should get the software part numbers off the bike's modules and check if they really updated stuff

this gives an idea of what was going on with I levels - bikes on the last few pages - but its getting harder to come by this info
here you go my bike is in tomorrow for a service

5 phone calls saying they are busy - and want to renege on the agreed work
"if there isn't a service light on why are you bringing the bike in?" - because the last crooks set it not to come on for three years
"well if we knew the service history of the bike" - I do and its electronically captured info I know you can see on screen, so stop trying that rubbish
"not even sure its possible to upgrade the i-level, will have to look in to this and phone you back"
"if it dies forcing a software update on the bike and you need to pay 400 each or so for two or three modules to be replaced, we want you to be aware of these awkward situations that can come up, before we try"
"BMW technical think 1 liter per 1000 miles is well within the expectations of this bike"
"its not a boxer, they do run very hot and have the fans running all the time"

the colour of the sky has nothing to do with designed to fail motorcycles - inbuilt nastiness, has a lot to do with the furry whites and the dark red oxidization colours that turn up inside two weeks of ownership - again its intentional - as it helps to force you down the route of a lease scheme to keep the factory costs stable

here a year newer doc on the software they hate to improve your bike with - bikes from page 7
 

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here you go my bike is in tomorrow for a service

5 phone calls saying they are busy - and want to renege on the agreed work
"if there isn't a service light on why are you bringing the bike in?" - because the last crooks set it not to come on for three years
"well if we knew the service history of the bike" - I do and its electronically captured info I know you can see on screen, so stop trying that rubbish
"not even sure its possible to upgrade the i-level, will have to look in to this and phone you back"
"if it dies forcing a software update on the bike and you need to pay 400 each or so for two or three modules to be replaced, we want you to be aware of these awkward situations that can come up, before we try"
"BMW technical think 1 liter per 1000 miles is well within the expectations of this bike"
"its not a boxer, they do run very hot and have the fans running all the time"

the colour of the sky has nothing to do with designed to fail motorcycles - inbuilt nastiness, has a lot to do with the furry whites and the dark red oxidization colours that turn up inside two weeks of ownership - again its intentional - as it helps to force you down the route of a lease scheme to keep the factory costs stable

here a year newer doc on the software they hate to improve your bike with - bikes from page 7
****, which dealer is that - I want to give them a wide berth!
 

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People aren't evil nor good in my estimation. They're both. Well intentioned and yet often selfish. Life is hard. It takes effort to navigate through the challenges. It isn't fair. But for me, I really don't deserve much better than I have received. I think I've received better than I deserve, overall. I've been fortunate perhaps. I try to treat people fairly and respectfully and I usually get that in return. I'm not bitter and jaded, nor am I naïve. I think if I expect to get the worst and treat people like they're gonna screw me because of that attitude, they are less likely to assist me as I maneuver through my western world problems. I hope you can get the bike operational and it gives you some pleasure when riding. Best wishes for a successful outcome.
 

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2012 K1600Gt
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Discussion Starter · #68 ·
Update- spoke with the service manager today, asked about timing. His answer was that they checked it when they did the valve adjustment and it was in spec.. I then asked if they had ever done a compression check- they had not. I requested they do so, and no I would not be paying for it, as my bike is still broken, at least in my eyes. He says he will have to speak with the GM and see if they can do that. Expecting a call tomorrow.
 

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****, which dealer is that - I want to give them a wide berth!

this is by far the best I have found - I'd rate almost ALL UK BM dealerships at 1/10 - if I was in a good mood !!!

the place above is one at 9/10 for a UK BM dealer - when I get it back tomorrow I'll let u know if they stay at 9 or slip to 5/10
 

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Discussion Starter · #70 ·
So my friends at the dealership have taken the bike in again and opened a case with BMW at no cost to me.
Just want to let everyone know they're still trying to work with me here before this devolves into a flame-fest.
 

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they updated the software, bike no longer as quick - check moped mode wasn't left enabled after the update by accident

two posts above about this #55, #56 - your responses don't follow the comments where people are trying to help you - so we might be missing steps taken, or left wondering if you are checking points suggested = longer timeline and more frustrated people
 

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Discussion Starter · #72 ·
they updated the software, bike no longer as quick - check moped mode wasn't left enabled after the update by accident

two posts above about this #55, #56 - your responses don't follow the comments where people are trying to help you - so we might be missing steps taken, or left wondering if you are checking points suggested = longer timeline and more frustrated people
I'll give the shop a call and ask them to verify this mode wasn't inadvertently turned on when they open on Tuesday.
 

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2018 K1600 GT, most of the options. Lupini Blue/Black Storm metallic.
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RCunneen, I know exactly what you are going through! My bike (2018GT almost 9000km then) went in for annual service last September. Phone call: starter not working occasionally, must we fix. Me:yes. Get horrendous quote for new sprag clutch, starter motor etc. Me: replace sprag clutch. Dealer OK. BMW pays, bike out of warranty but goodwill kicked in as I service my bikes at dealer and mileage was low. Collect bike, weird noise heard on way home. Back to dealer, says ride it and see if it gets worse! Do 1400km trip, very noisy. Take bike back, start stripping. Fit other clutch basket, not that.... could be engine, big gear on crank out of spec... do tests..not that... mmm ok let's replace gearbox, now waiting for new gearbox from Germany.
Yes, these things do happen for all the non believers out there. Sounds like your dealer is doing what they can, like mine is. Hope it works out for both of us!
 

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any news ?

I'll give the shop a call and ask them to verify this mode wasn't inadvertently turned on when they open on Tuesday.
and wow
Get horrendous quote for new sprag clutch, starter motor etc. Me: replace sprag clutch. Dealer OK. BMW pays, bike out of warranty but goodwill kicked in as I service my bikes at dealer and mileage was low. Collect bike, weird noise heard on way home. Back to dealer, says ride it and see if it gets worse! Do 1400km trip, very noisy. Take bike back, start stripping. Fit other clutch basket, not that.... could be engine, big gear on crank out of spec... do tests..not that... mmm ok let's replace gearbox, now waiting for new gearbox from Germany.
 

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I'm getting lost in the melee with the way this thread keeps wandering around, without resolution.

Surely the answer is simply to have the bike run up through the gears on a dyno - any dealer/software induced restrictions will be obvious.

Make a deal - restrictions proven, dealer pays for the dyno time & sorts the issue; not proven, it's on the OP's dollar.
 

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I think that's a bit harsh - if you don't have the time / skills / knowledge / specialist tools what can he do ?

it seems to go slow after in for work - he went back and they offered the full BMW service experience (aka likely did nothing at all)
if the valve timing was right and was rechecked and remains right, we had few ideas after this

I thought of three adaptions not settled, dodgy fuel, moped mode enabled
two believed OK and without tools hasn't been able to get the last one checked

funny enough - I had mine updated on friday and it seems a lot slower !!! - but I was still going gently in-case adaptions are settling down

more perversely prior to that update - mine didn't seem to go properly when I got it - after changing the oil to new stuff, I was happier to give it some real excersise and it didn't want to go over 7k or pull very hard. I persisted with the excersie routine and then next ride and ever since it did seem OK - but all I got was the traction control holding it back hard - put in dynamic and had much the same problem - can't stand vehicles that can't put the power down in perfect conditions with fake electronic interference
 
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