Exactly. Since I used the same dealership it was quite simple and the various nuances are as @JohnS1955 described. Not only your relationship with the dealer but the dealers relationship with BMW corporate. The service manager knows the proper speak to the mothership to get the work done or not. The service manager we used was all about the customer and he and his crew all had many years at the same location. Some things are complicated, this fix should not be.For clarification, it depends on your relationship with the dealer. I sent an e-mail to the Service Manager describing the problem. Since I didn't have my own video, I attached a YouTube that exactly showed the issue. He e-mailed me back, indicated that he went ahead and ordered the part, and set up an appointment for a week later. He installed the new starter clutch under warranty, and it hasn't acted up since.
Since it was an intermittent problem, there was no way I was I was going to leave the bike with them forever. And I wasn't going to accept being stranded because the starter would finally fail. Obviously various dealers handle the situation different, but it doesn't have to be as draconian as you described.
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