[LostAndRoaming]

This sucks, I've worked at car dealerships in a past life so take this with a grain of salt... Bringing the bike in while it's in limp mode will show them nothing. It sounds like they want to hook up a scanner and take live readings during the fault. The ECU has decided there's a condition to limp the bike and the condition might not even be happening after the limp mode has been entered. With intermittent electrical stuff, you either start shotgunning parts that are part of the system fault or wait for complete failure which isn't really an option on a bike.

With some car manufacturers, they have separate faults for sensors and actuators. It would of been nice if they at least walked the path of looking in the area of the fault if the fault was in memory.

 

[LostAndRoaming]

I see. Thanks for clearing that up, but I don't see my dealer doing any such thing. If they knew this route was available and didn't tell me about it or didn't actively pursue it, I'm certain that this is something they are not inclined to do, even at my request.

As I mentioned above, they seemed defensive at the mention of going above them. I hesitate to push them harder for fear of burning my bridges with them. I still rely on them for service (I purchased an extended service contract from them when I bought the bike), recall issues, and warranty items. I feel let down by them, but unfortunately, they are the closest shop to me, and the next one would be very inconvenient to visit for any work I might need to have done.

This whole situation has soured me on BMWs at this point. I would think that since I bought two expensive machines from them, they would at least put on a show of wanting to help me out the best they could. Instead, I'm left to feel like I'm the "difficult customer" that they'd rather just go away. All I'm asking is for them to honor the warranty that came with the bike so I can have a little peace of mind while I'm on the road.

It's something you're going to have to manage if no other options are available. Maybe your approach is what made them defensive and they felt there might of been a shrouded threat. I don't know since I wasn't there, but maybe take the approach of selling to them on teaming up with them to get the upper level technical expertise involved. What @st13phil mentions makes sense regarding their escalation path. By getting them on board as team members, you just guide them in that direction... assertively.

 

[LostAndRoaming]

Sorry if I was implying that the victim is the problem, sometimes I've seen people present themselves aggressively when they have a problem as a way of escalation. I was only suggesting that they might of perceived you in that light.