[LostAndRoaming]

I see. Thanks for clearing that up, but I don't see my dealer doing any such thing. If they knew this route was available and didn't tell me about it or didn't actively pursue it, I'm certain that this is something they are not inclined to do, even at my request.

As I mentioned above, they seemed defensive at the mention of going above them. I hesitate to push them harder for fear of burning my bridges with them. I still rely on them for service (I purchased an extended service contract from them when I bought the bike), recall issues, and warranty items. I feel let down by them, but unfortunately, they are the closest shop to me, and the next one would be very inconvenient to visit for any work I might need to have done.

This whole situation has soured me on BMWs at this point. I would think that since I bought two expensive machines from them, they would at least put on a show of wanting to help me out the best they could. Instead, I'm left to feel like I'm the "difficult customer" that they'd rather just go away. All I'm asking is for them to honor the warranty that came with the bike so I can have a little peace of mind while I'm on the road.

It's something you're going to have to manage if no other options are available. Maybe your approach is what made them defensive and they felt there might of been a shrouded threat. I don't know since I wasn't there, but maybe take the approach of selling to them on teaming up with them to get the upper level technical expertise involved. What @st13phil mentions makes sense regarding their escalation path. By getting them on board as team members, you just guide them in that direction... assertively.

 

[Vince_S]

Well, I'm not a hothead, nor was I demanding. I was just being matter-of-fact with them and asking what my options were since they didn't have a reasonable answer for me. I was polite and professional with them, but I could tell they were taking a stance of me against them. I was trying to avoid this type of dynamic. I left on good terms, but they knew I was not satisfied.

I'm sure that going back and trying to escalate this would be an exercise in futility. They took their stance, and they will want to save face. I'm at a loss as to why they wouldn't want to do everything they could do for me if more options were available. They made it clear I was at the end of the road as far as options were concerned. So again, leave it with them or limp it in when it happens again. I take them at their word.

 

[LostAndRoaming]

Sorry if I was implying that the victim is the problem, sometimes I've seen people present themselves aggressively when they have a problem as a way of escalation. I was only suggesting that they might of perceived you in that light.

 

[Vince_S]

I understand. I've learned throughout the years that you catch more flies with honey than vinegar. Sometimes that doesn't work though. Life's too short to get upset over the little things. Amor fati!

Thanks again for your input. Always appreciated.