My wife really likes her armrests... I put the 2013 version grab handles on my 2012. I also have a RDL seat on the way, which should be the final piece in the barcalounger equation.
+1
We do a lots of 2-up riding (23,000 miles so far this year), a combination of road and GS-style. Our experience this year before and after the arm rests applies to us and may not apply to all:
We rode our 21012 GTL from Virginia on a southern route to the West coast this past March, and up the PCH to Whidbey Island, where we left the bike in our son's garage. It had RDL seats with a backrest for me, no arm rests, and my wife had complained that the grab handles were inaccessible.
From Whidbey we flew to Africa and rode for six weeks on two-up GS bikes (GSA for about 1,200 miles, that broke, then rode a F700GS for over 5,000 miles). The African roads through 8 countries were epic bad, but my wife is game for anything and we had the trip of our lives with Ayers Adventures. I say this to let you know she's not a 'Wing-style' pillion - she's up for anything. Anyway, from there we flew back to the west coast and I spent a day adding the arm rests and wider pillion grab handles from the 2013 model. These items had arrived from Max BMW while we were in Africa. We then left Whidbey and rode the Cascades, Lolo pass, Going-to-Sun road, Beartooth pass, Yellowstone, Tetons, Flaming Gorge, Kebler pass to Crested Butte, then through Denver and high-speed slab (I-70) directly back last week.
My wife describes the 'new' GTL with arm rests and usable grab handles as infinitely better for her. She's 5'1" and petite. She's now willing to ride 750-mile days, when 500 used to be the happy spot for stopping. Total cost was about $950 with the handles, but well worth it considering the benefit for long trips - especially welcome on long interstate slab days, when the kindle or books-on-tape come out...
The arm rests look fine, albeit kind of large, and it is amazing how different the grab handles are, but they bolt right on with existing hardware. Lee will continue to do GS rides with me (already scheduled for South America/Antarctica next year), but on the GTL and on smooth roads, this upgrade completes the bike for her. Money? Worth it? How much did we spend on these bikes? The quality is BMW-level, with full integration on the bike. Definitely worth it if you'll get more two-up time. Show her you care...